What are You Looking For?

Resolving Complaints with PublicRecords

At PublicRecords, we are committed to providing reliable public record report services and ensuring customer satisfaction. If you experience any issues, we’re here to help. Below is a comprehensive guide on how to report complaints, request refunds, and resolve service-related concerns.

How Can I Report a Complaint?

If you have concerns about our service, please reach out to our support team through any of the following methods:

To expedite resolution, please provide relevant details such as a clear description of your issue.

What information should I include in my complaint?

When submitting a complaint, including the following details can help us resolve your issue more efficiently:

  • Your full name.
  • Your phone number and email address.
  • A detailed description of the issue, including relevant dates and screenshots if applicable.
  • Any previous communication with our support team regarding the issue.

What Should I Do If My Public Record Report Contains Inaccurate Information?

Our public record reports are sourced from third-party data providers, which means we cannot directly modify the content. However, if you believe your report contains incorrect information, you have the following options:

  • Request Removal: If you’d like to remove information from our site, visit the Remove My Info page and follow the provided instructions.
How Long Does It Take to Remove Incorrect Information?

You may opt-out and have your information removed from our systems at any time. The removal process can vary from 24 to 48 hours due to browser caching.

What Should I Do If I Haven’t Received My Report?

If you’ve paid for a report but haven’t received it, please take these steps:

  1. Check Your Email Inbox and Spam Folder: Reports are typically delivered via email within minutes.
  2. Contact Customer Support: If the report is still missing, reach out via:

Can I Get a Refund If I’m Not Satisfied?

If you are not satisfied with your report, we offer a refund policy under the following conditions:

  • Refunds can be requested through Live Chat, Phone, or Email.
  • Each refund request is individually reviewed.
  • Refunds are typically processed within 5-7 business days.
What Situations Qualify for a Refund?

Refunds may be issued under the following circumstances:

  • You were unhappy with the quality of the report you received.
  • You did not receive your report after a confirmed payment.
  • The report contains major discrepancies or incorrect information that significantly impacts its accuracy.
  • You were charged incorrectly for a service you did not receive.

How Long Does it Take to Resolve a Complaint?

We understand the importance of timely solutions. Our response times are as follows:

  • Email Requests: Typically addressed within 2-3 hours during business hours.
  • Live Chat & Phone Support: Available 24/7 for urgent concerns.

For the fastest resolution, we recommend contacting our team through Live Chat or Phone.

How Will I Be Updated on My Complaint?

Once a complaint is submitted, you will receive:

  • An acknowledgment email confirming receipt of your request.
  • Updates on the status of your complaint, including estimated resolution time.
  • A final resolution email with any actions taken or next steps.
Customer Support Contact Details

Providing all relevant details when submitting a complaint will help us resolve your issue as quickly as possible.

Additional Help & Resources

We value your feedback and continuously work to improve our service. Thank you for choosing PublicRecords!

Read Next

Is PublicRecords Legitimate?

PublicRecords is a legitimate provider of public records, offering comprehensive reports that include property reports, including property…